Abstract

In this paper we present a comprehensive method for creating a user satisfaction index using a survey instrument. First we construct a parsimonious survey instrument, using the PageRank Centrality, to measure attributes of user satisfaction. Then confirmatory factor analysis is applied to extract ``weights'' on the questions that are used in a linear model of computing the user satisfaction index. Throughout the paper an analysis of an existing data set is implemented to illustrate the proposed method. In addition the validity of the confirmatory factor model is tested using bootstrap sampling.

Advisor

In-Jae Kim

First Committee Member

Deepak Sanjel

Second Committee Member

Dooyoung Shin

Date of Degree

2013

Language

english

Document Type

Thesis

Degree

Master of Science (MS)

Department

Mathematics and Statistics

College

Science, Engineering and Technology

Creative Commons License

Creative Commons Attribution-Noncommercial 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial 4.0 License

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