Abstract

The number of international medical graduates (IMG) is increasing and their ability to satisfy patients has never been studied. The purpose of this study is to examine if there is a difference between the patient satisfaction scores of US medical graduates (USMGs) and IMGs. This is a retrospective study in which 2627 returned patient experience surveys of 55 physicians working in Medical Practice in South Western Mayo Health System were evaluated. These surveys were returned from August 2009 to August 2010. An independent t-test and t-inverse test was conducted with significance level of 0.05. The results of t-test lead to conclude with 95% confidence that there is no difference between the patient satisfaction scores of the two groups of physicians. T-inverse test confirms the results of t-test and lead to conclude with 95% confidence that the scores of the two groups of physicians are similar. It is concluded that USMGs and IMGs have similar capability to satisfy their patients and also that patients did not rate USMGs and IMGs differently.

Advisor

Scott Granberg-Rademacker

First Committee Member

Gary Zellmer

Second Committee Member

Kristen Treinen

Date of Degree

2011

Language

english

Document Type

Thesis

Degree

Master of Public Administration (MPA)

Department

Government

College

Social and Behavioral Sciences

Creative Commons License

Creative Commons Attribution-Noncommercial 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial 4.0 License

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