While previous research has looked at the impact of acculturation processes from immigrants and refugee's point of view, little research has focused on the functionality of the organizations devoted to assisting them. The purpose of this study was to provide insight into the mission of social service organizations and how organizational members interact with immigrants and refugees experiencing the acculturation process. Eleven members of a social service organization from a Midwest City were interviewed and a grounded theory approach was applied to identify themes pertaining to member's perceived mission of the organization and the way organizational members interact and relate to immigrants and refugees. Results showed perceptions of the mission differed depending on organizational position and influenced interactions with immigrants and refugees. Implications for a more holistic perception of organizational mission's are proposed.


Deepa Oommen

First Committee Member

Sachi Sekimoto

Second Committee Member

Anthony Filipovich

Date of Degree




Document Type



Master of Arts (MA)


Communication Studies


Arts and Humanities

Creative Commons License

Creative Commons Attribution-Noncommercial 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial 4.0 License

Included in

Communication Commons



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