The CIDER Method: A Human Resource Approach to Handling Employee Complaints
"Sexual harassment and discrimination complaints can result in toxic work environments and huge plaintiff verdicts. This book teaches a novel, systematic method for addressing all employee complaints in a style that utilizes humor and case studies to help business students and human resource personnel comprehend the law, recognize issues and respond appropriately. The method employs the acronym CIDER--Communicate, Investigate, Document, Evaluate and Respond--as the cornerstone for properly handling employee complaints. This innovative approach takes a potentially complicated matter and makes it easy to integrate into a company's policies, outlining the necessary elements for every investigation. Scenarios of employee complaints are analyzed in-depth using the CIDER method to demonstrate the proper method for handling disputes. A practice section of additional worker grievances enables the reader to hone their new skills." --Publisher
Kendall Hunt Publishing Company
human resources, employee complaints
Human Resources Management
Gallop, J. (2019). The CIDER method: A human resource approach to handling employee complaints. Kendall Hunt Publishing Company.