Nursing Burnout and How It Affects the Quality of Patient Care and Patient Satisfaction

Presenter Information

Ashley Larson, Minnesota State University, Mankato
Jean Gorter, Minnesota State University, Mankato
Christine Cullen, Minnesota State University, Mankato
Ashley Leahy, Minnesota State University, Mankato

Location

CSU Ballroom

Start Date

9-4-2012 1:00 PM

End Date

9-4-2012 2:30 PM

Student's Major

School of Nursing

Student's College

Allied Health and Nursing

Mentor's Name

Diane Witt

Mentor's Department

School of Nursing

Mentor's College

Allied Health and Nursing

Description

This study will be investigating the affects of nursing burn out on the quality of patient care and patient satisfaction. Recent studies have indicated the nursing profession as a highly demanding job with high expectations. More than one in five nurses say they plan to leave their current job within one year. (Vahey, Aiken, Sloane, Clarke & Vargas, 2004)Nursing burn out is significant in that it often leads to increased employee tardiness, absences, decreased performance and high rates of turnover. As a result patient satisfaction is reduced and patient outcomes are poorer. In order for patient status to improve, they must achieve a trusting relationship with their care team. The goal of this study is to prove that nursing burn out has a direct negative effect on the quality of patient care. We plan to prove this through direct observation of nurse-patient interaction and by surveying patients about their level of satisfaction with their nurse.