Abstract
In this paper we present a comprehensive method for creating a user satisfaction index using a survey instrument. First we construct a parsimonious survey instrument, using the PageRank Centrality, to measure attributes of user satisfaction. Then confirmatory factor analysis is applied to extract ``weights'' on the questions that are used in a linear model of computing the user satisfaction index. Throughout the paper an analysis of an existing data set is implemented to illustrate the proposed method. In addition the validity of the confirmatory factor model is tested using bootstrap sampling.
Advisor
In-Jae Kim
Committee Member
Deepak Sanjel
Committee Member
Dooyoung Shin
Date of Degree
2013
Language
english
Document Type
Thesis
Degree
Master of Science (MS)
Department
Mathematics and Statistics
College
Science, Engineering and Technology
Recommended Citation
Barthel, B. (2013). Creating a User Satisfaction Index from a Parsimonious Survey Instrument [Master’s thesis, Minnesota State University, Mankato]. Cornerstone: A Collection of Scholarly and Creative Works for Minnesota State University, Mankato. https://cornerstone.lib.mnsu.edu/etds/178/
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
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