The Power of Service Work: Developing a Consumer Volunteer Program for the House of Hope, Inc.
House of Hope, Inc. (HOH) is a rural residential chemical dependency treatment center serving adults over the age of 18. HOH is a non-profit non-sectarian agency. Many clients at HOH have a dual diagnosis of chemical dependency and mental illness. Consumers at HOH are encouraged to volunteer, but are given limited support to do so. They have several hours in their day where there is no programming, and many consumers feel bored and unproductive. The literature suggests that there is a relationship between volunteer work carried out by consumers and their personal feelings of empowerment (Cohen, 2009) . Consumers’ feelings of empowerment are higher among clients acting as volunteers than among clients not acting as volunteers (Cohen, 2009) The following research was conducted to develop an appropriate model for volunteer programming at a residential treatment setting such as the House of Hope, Inc.
Research Question: What are the necessary programmatic components for developing a consumer-based volunteer program for adults with chemical dependency issues in a residential treatment setting?
Kimberly A. Zammitt
Date of Degree
Other Capstone Project
Master of Social Work (MSW)
Social and Behavioral Sciences
Wennes, D. (2011). The Power of Service Work: Developing a Consumer Volunteer Program for the House of Hope, Inc. [Master’s capstone project, Minnesota State University, Mankato]. Cornerstone: A Collection of Scholarly and Creative Works for Minnesota State University, Mankato. https://cornerstone.lib.mnsu.edu/etds/545/
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