The goal of this study was to test a multi-level model of organizational change that examined how various antecedents, employee reactions, and organizational and personal outcomes relate to one another. The research was conducted via online surveys and as a longitudinal study. Participants were employees at a large supply distribution company, and were a part of the Pilot implementation of a new Enterprise Resource Planning (ERP) system. Results from the study revealed that job stress was closely related to organizational commitment, job satisfaction, and psychological well-being, while change commitment was associated with higher organizational commitment and job satisfaction. Positive training reactions were linked to increased change commitment and organizational commitment, and change-specific self-efficacy also predicted commitment to change. Additionally, change self-efficacy and principal support significantly moderated the relationship between coping and organizational commitment. These results only partially supported the hypotheses of this study; thus, calling for further research in corroborating this model.
First Committee Member
Second Committee Member
Date of Degree
Master of Arts (MA)
Social and Behavioral Sciences
Nguyen, Ngoc Dinh, "Examination of the Antecedents, Reactions, and Outcomes to a Major Technology-driven Organizational Change" (2016). All Theses, Dissertations, and Other Capstone Projects. 631.
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