Abstract

It has been well established that the doctor-patient relationship is integral for providing quality health care and sustaining patient satisfaction. Additionally, research has indicated that doctors' self-disclosure is considered as an essential interpersonal component of relational development. In terms of the doctor-patient interaction, previous research has produced numerous studies investigating the relationship between doctors' communication behaviors and patient satisfaction. Scholars have also explored how communication styles are associated with doctors' gender, and patient satisfaction. However, there is still a gap in the existing research concerning the connections between doctors' self-disclosure, gender, and patient satisfaction in doctor-patient interactions. My qualitative study sought to examine how doctors' self-disclosure impacts patient satisfaction and how doctors' gendered performances of self-disclosure were perceived by patients. I conducted an in-depth focus group interview with a total of eight volunteer participants (five females, three males). My findings indicated that doctors' self-disclosure positively impacts the patient satisfaction regardless of their gender. Additionally, participants indicated that self-disclosure from both male and female doctors was viewed as helpful when it was relevant and not excessive.

Advisor

Anne Kerber

Committee Member

Leah White

Committee Member

Laura Harrison

Date of Degree

2018

Language

english

Document Type

Thesis

Degree

Master of Arts (MA)

Department

Communication Studies

College

Arts and Humanities

Creative Commons License

Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.

Share

COinS