Sex, Gender, and IT: The Lasting Effects of Gender Bias in Information Technology Customer Service
Location
CSU 202
Start Date
21-4-2008 1:00 PM
End Date
21-4-2008 2:30 PM
Student's Major
Gender and Women's Studies
Student's College
Social and Behavioral Sciences
Mentor's Name
Cheryl Radeloff
Mentor's Department
Gender and Women's Studies
Mentor's College
Social and Behavioral Sciences
Description
The field of Institutional Technology has been perceived to be primary dominated by white males. As this field has become more diverse, customer expectations and responses to the changes vary. Through content analysis of prominent web logs written by male and female members of the IT community who provide direct support to customers, this research found gender preference for white males in customer service assistance.
Sex, Gender, and IT: The Lasting Effects of Gender Bias in Information Technology Customer Service
CSU 202
The field of Institutional Technology has been perceived to be primary dominated by white males. As this field has become more diverse, customer expectations and responses to the changes vary. Through content analysis of prominent web logs written by male and female members of the IT community who provide direct support to customers, this research found gender preference for white males in customer service assistance.
Recommended Citation
Domask, David. "Sex, Gender, and IT: The Lasting Effects of Gender Bias in Information Technology Customer Service." Undergraduate Research Symposium, Mankato, MN, April 21, 2008.
https://cornerstone.lib.mnsu.edu/urs/2008/oral-session-06/1
