Sex, Gender, and IT: The Lasting Effects of Gender Bias in Information Technology Customer Service

Location

CSU 202

Start Date

21-4-2008 1:00 PM

End Date

21-4-2008 2:30 PM

Student's Major

Gender and Women's Studies

Student's College

Social and Behavioral Sciences

Mentor's Name

Cheryl Radeloff

Mentor's Department

Gender and Women's Studies

Mentor's College

Social and Behavioral Sciences

Description

The field of Institutional Technology has been perceived to be primary dominated by white males. As this field has become more diverse, customer expectations and responses to the changes vary. Through content analysis of prominent web logs written by male and female members of the IT community who provide direct support to customers, this research found gender preference for white males in customer service assistance.

This document is currently not available here.

Share

COinS
 
Apr 21st, 1:00 PM Apr 21st, 2:30 PM

Sex, Gender, and IT: The Lasting Effects of Gender Bias in Information Technology Customer Service

CSU 202

The field of Institutional Technology has been perceived to be primary dominated by white males. As this field has become more diverse, customer expectations and responses to the changes vary. Through content analysis of prominent web logs written by male and female members of the IT community who provide direct support to customers, this research found gender preference for white males in customer service assistance.

Recommended Citation

Domask, David. "Sex, Gender, and IT: The Lasting Effects of Gender Bias in Information Technology Customer Service." Undergraduate Research Symposium, Mankato, MN, April 21, 2008.
https://cornerstone.lib.mnsu.edu/urs/2008/oral-session-06/1