Using Personality Traits to Select Customer-Oriented Security Guards

Author

Tracy Marie Shega, Minnesota State University - Mankato

Abstract

The customer orientation of current security guards was assessed using both the newly developed Customer Orientation Scale and IPIP items. Specifically, the Big Five factors of agreeableness, conscientiousness, and emotional stability were measured. Scores on these two customer orientation scales were compared to measures of job satisfaction and perceived job-ability fit.

Advisor

Andrea Lassiter

Committee Member

Lisa Perez

Committee Member

Kathy Dale

Date of Degree

2013

Language

english

Document Type

Thesis

Degree

Master of Arts (MA)

Department

Psychology

College

Social and Behavioral Sciences

Recommended Citation

Shega, T. M. (2013). Using Personality Traits to Select Customer-Oriented Security Guards [Master’s thesis, Minnesota State University, Mankato]. Cornerstone: A Collection of Scholarly and Creative Works for Minnesota State University, Mankato. https://cornerstone.lib.mnsu.edu/etds/167/

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License