The CIDER Method: A Human Resource Approach to Handling Employee Complaints
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Description
"Sexual harassment and discrimination complaints can result in toxic work environments and huge plaintiff verdicts. This book teaches a novel, systematic method for addressing all employee complaints in a style that utilizes humor and case studies to help business students and human resource personnel comprehend the law, recognize issues and respond appropriately. The method employs the acronym CIDER--Communicate, Investigate, Document, Evaluate and Respond--as the cornerstone for properly handling employee complaints. This innovative approach takes a potentially complicated matter and makes it easy to integrate into a company's policies, outlining the necessary elements for every investigation. Scenarios of employee complaints are analyzed in-depth using the CIDER method to demonstrate the proper method for handling disputes. A practice section of additional worker grievances enables the reader to hone their new skills." --Publisher
ISBN
9781524980887
Publication Date
2019
Publisher
Kendall Hunt Publishing Company
City
Dubuque, IA
Keywords
human resources, employee complaints
Disciplines
Human Resources Management
Recommended Citation
Gallop, J. (2019). The CIDER method: A human resource approach to handling employee complaints. Kendall Hunt Publishing Company.
